Got questions? We have answers

Cleaniko is New Zealand's trusted mobile marketplace connecting homes and businesses with reliable local cleaners. Whether you are looking to book a cleaner or want to grow your cleaning business, here is everything you need to know about using our mobile app.

Frequently asked questions

Your home. Your cleaner. Your choice. Discover trusted local cleaners and book your cleaning service directly through the Cleaniko mobile app. Learn how our platform works for both customers and independent cleaners across New Zealand.

Can I book a cleaner directly on this website?
This website is an informational overview of Cleaniko. All bookings, cleaner profiles, availability, and scheduling are managed directly within the Cleaniko mobile app.

How much does a cleaner cost?
Cleaners set their own prices based on the services they offer. You will always be able to see upfront pricing on the cleaner's profile before confirming your booking.

Are Cleaniko cleaners verified?
Yes. Cleaners must complete Cleaniko's required verification and approval process before they can accept bookings on the platform.

What vetting checks are required for cleaners?
Every Cleaniko cleaner goes through identity verification, background screening, and our approval process before they can accept bookings. Where required, cleaners must also meet Cleaniko's insurance requirements to give Kiwi customers total peace of mind.

Does Cleaniko charge customers a booking fee?

For the initial Cleaniko model, customers do not pay a platform fee to Cleaniko. The customer pays the cleaner directly for the cleaning service.

What happens after I book?

You'll receive your booking details through the app. The cleaner will complete the service, and you pay the cleaner directly according to the agreed price.

How do I book a cleaner?

Create an account, Post a job, enter your location, browse available cleaners, choose a service, select a suitable time and confirm your booking.

How do I pay for my cleaning?

Customers pay the cleaner directly for the completed cleaning service. Cleaniko connects customers with cleaners but does not collect the customer's cleaning payment.

What is included in a cleaning service?
Each cleaner specifies the exact services they offer, their rates, and relevant service details directly on their profile, so you can select the option that best matches your home or business needs.

What if something goes wrong with my booking?
If you experience any issue with a booking or cleaning service, you can reach out via Cleaniko's dedicated support channels in the app so our team can help address the issue.

How does Cleaniko work for independent cleaners?
As a cleaner on Cleaniko, you are in full control. You set your own prices, choose your own working hours, and accept only the jobs that match your services, preferred locations, and availability.

How do cleaners get paid?
Customers pay you directly for the cleaning service you complete, making it simple, transparent, and rewarding to build your independent cleaning business.

How do I become a Cleaniko cleaner?

Download the app, create your cleaner profile, provide your required information, complete the verification process and wait for your profile to be approved.

Can I set my own prices?

Yes. Cleaniko allows cleaners to set their own prices for the services they provide.

Can I choose which areas I work in?

Yes. You can specify your service areas and choose jobs that suit your location and availability.

Do I need cleaning experience?

Relevant cleaning experience is preferred. Cleaniko may ask about your experience and the services you are able to provide as part of the approval process.

Do cleaners need to be verified?

Yes. Cleaners must complete Cleaniko's required verification and approval process before they can accept bookings.

Do I need my own cleaning equipment?

Cleaners are expected to have suitable equipment for the services they offer unless the booking specifically states that equipment will be provided by the customer.

Trust & Safety

How does Cleaniko help keep customers safe?

Cleaniko uses a cleaner approval and verification process designed to help customers make informed choices when booking a cleaner.

Are cleaners background checked?

Cleaniko may require background or criminal-record screening as part of its approval process. The specific checks required may vary depending on Cleaniko's policies and applicable requirements.

Are cleaners insured?

Cleaners may be required to meet Cleaniko's insurance requirements before accepting jobs. Details will be provided during the cleaner approval process.

What should I do if I have a problem with a booking?

Contact Cleaniko through the support options available in the app or website, and provide your booking details so the team can assist you.

The smarter way to book cleaners

Ready to experience a cleaner home or join our growing network of independent Kiwi cleaners? Find out more about how Cleaniko makes booking simple and secure.