Frequently Asked Questions

Can I book a cleaner directly on this website?
This website is an informational overview of Cleaniko. All bookings, cleaner profiles, availability, and scheduling are managed directly within the Cleaniko mobile app.

How much does a cleaner cost?
Cleaners set their own prices based on the services they offer. You will always be able to see upfront pricing on the cleaner's profile before confirming your booking.

Are Cleaniko cleaners verified?
Yes. Cleaners must complete Cleaniko's required verification and approval process before they can accept bookings on the platform.

What vetting checks are required for cleaners?
Every Cleaniko cleaner goes through identity verification, background screening, and our approval process before they can accept bookings. Where required, cleaners must also meet Cleaniko's insurance requirements to give Kiwi customers total peace of mind.

Does Cleaniko charge customers a booking fee?

For the initial Cleaniko model, customers do not pay a platform fee to Cleaniko. The customer pays the cleaner directly for the cleaning service.

What happens after I book?

You'll receive your booking details through the app. The cleaner will complete the service, and you pay the cleaner directly according to the agreed price.

How do I book a cleaner?

Create an account, post a job, enter your location, browse available cleaners, choose a service, select a suitable time and confirm your booking.

How do I pay for my cleaning?

Customers pay the cleaner directly for the completed cleaning service. Cleaniko connects customers with cleaners but does not collect the customer's cleaning payment.

What is included in a cleaning service?

Cleaning services can vary depending on the cleaner or cleaning business and the type of service you choose.

Services may include:

  • General house cleaning
  • Kitchen and bathroom cleaning
  • Dusting and surface cleaning
  • Vacuuming and mopping
  • Bedroom and living area cleaning
  • Window cleaning
  • End-of-tenancy cleaning
  • Deep cleaning
  • Commercial or office cleaning
  • Other specialised cleaning services

Each cleaner or cleaning business can list the services they offer, along with their pricing and any specific inclusions or requirements.

Before booking, customers can review the service details to make sure it meets their needs.

What if something goes wrong with my booking?
If you experience any issue with a booking or cleaning service, you can reach out via Cleaniko's dedicated support channels in the app so our team can help address the issue.

How does Cleaniko work for independent cleaners?
As a cleaner on Cleaniko, you are in full control. You set your own prices, choose your own working hours, and accept only the jobs that match your services, preferred locations, and availability.

How do cleaners get paid?

Cleaniko makes payments simple and secure.

You set your own prices, choose the services you offer, and accept the jobs that suit you. Customers pay Cleaniko when they make a booking, and Cleaniko pays you after the job is completed.

How do I become a Cleaniko cleaner?

Download the app, create your cleaner profile, provide your required information, complete the verification process and wait for your profile to be approved.

Can I set my own prices?

Yes. Cleaniko allows cleaners to set their own prices for the services they provide.

Can I choose which areas I work in?

Yes. You can specify your service areas and choose jobs that suit your location and availability.

Do cleaners need to be verified?

Yes. Cleaners must complete Cleaniko's required verification and approval process before they can accept bookings.

Do I need my own cleaning equipment?

Cleaners are expected to have suitable equipment for the services they offer unless the booking specifically states that equipment will be provided by the customer.